I do not recommended. - Retirement Representative Empower Employee Review

1.0
Aug 28, 2024
Recommend
CEO approval
Business Outlook

Pros

The only good thing is that I worked from home.

Cons

The call center is a modern slavery machine. Yes, you worked from home back calls are back to back. At the call center where I am now, I have 2 minutes between calls, during my time at Empower there was no break between calls. I ended my days with a dry mouth and hurt throat. The manager I had micromanaged the team. Days off were limited and we had Mandatory Overtime. It was not a choice, you had to work overtime. I had calls nonstop and no way to get time off. It was a tough place to work at. The pay is not good enough for all the verbal abuse you receive. There is no way to move to a position where you do not talk all day. Where I work now, I am not on the phone all day every day.

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Empower Response
1y
Thank you for your review and we regret that you've had a negative experience. We encourage associates to provide feedback so we can constantly improve for both our associates and our clients.

Explore other reviews about Empower

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work, lots of growth opportunity

Cons

None right now, the pace of change can be challenging to some

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Many smart people genuinely want to grow & succeed; An excellent long term strategic vision backed by long term oriented investors; Ample growth opportunities at a business that is very well positioned for long term growth. Leaders that genuinely care about their people. Remote work is truly an advantage - just the lack of a commute makes a large difference. Opportunity to be at the ground level of a company that will develop a much stronger national brand over the next decade.

Cons

Delivery & Execution are areas that are truly challenging in the high growth/evolutionary environment that Empower is in today. Cultural changes are happening within the business that create some competing priorities, though Sr. Leaders continue to lead through this. Working with people across the US means don't expect a normal schedule - early / late starts and working lunches are the norm.

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