No work/ life balance!!! non-stop calls, being ignored by managers, and verbal abuse from the callers are next-level. Upper management does not care about the workers. Good luck with requesting the days you actually need off. I feel sorry for you if you miss an unscheduled day or have a last-minute emergency. There's no real room for advancement. Every rule that we have is to make managers and every other department's life easier while we take the brunt of it.