Streamlined Disorganization with good benefits - Senior Client Service Manager Empower Employee Review

2.0
Oct 1, 2024
Recommend
CEO approval
Business Outlook

Pros

Good company match and profit sharing contribution. Good "extra" benefits or saving partnerships for home/auto insurance. Good flexibility for time off and work life balance if you have a good manager. Job flexibility and hours will vary a lot by role.

Cons

Lack of accountability or ownership from internal teams that can and often leads to errors. Too much work and knowledge is expected to be handled or resolved through the CSMs with sparse or very difficult to locate and discern resources. The systems are almost always down in some way. Since the acquisitions of pru and mass mutual, moving between roles has become extremely difficult if not impossible to move outside of your department. Promotions are far and few between and HR is extremely stingey with annual raises, despite any tenure you may have with the company. Be prepared to figure a lot of things out on your own, due to too many departments either not having knowledge or unwilling to give guidance. Also be prepared to learn a minimum of 5 new software systems, however it will likely be closer to 8 programs. At least 2 entirely proprietary so no way to get experience without actually working at empower. Also expect to be given the run around when trying to move departments or roles, who you know will be very important for any kind of job movement.

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Empower Response
1y
Thank you for your feedback. We live by our values, one of which is We Do the Right Thing - we encourage associates to speak up if there are improvement opportunities or concerns.

Explore other reviews about Empower

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Empower fully supports work life balance. They also support and encourage community service. I like the fact that they match not only by monetary contributions, they also match actual volunteer hours with money. Management at all levels is committed and invested in you professionally and personally.

Cons

None that I have found.

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Many smart people genuinely want to grow & succeed; An excellent long term strategic vision backed by long term oriented investors; Ample growth opportunities at a business that is very well positioned for long term growth. Leaders that genuinely care about their people. Remote work is truly an advantage - just the lack of a commute makes a large difference. Opportunity to be at the ground level of a company that will develop a much stronger national brand over the next decade.

Cons

Delivery & Execution are areas that are truly challenging in the high growth/evolutionary environment that Empower is in today. Cultural changes are happening within the business that create some competing priorities, though Sr. Leaders continue to lead through this. Working with people across the US means don't expect a normal schedule - early / late starts and working lunches are the norm.

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