Can Be Stressful, But Worth It - Financial Customer Service Representative Empower Employee Review

5.0
Oct 7, 2024
Recommend
CEO approval
Business Outlook

Pros

- Fully remote - Generous PTO - Paid holidays - Leadership values you & your input - Benefits in general are pretty great - Huge focus on career progression within the company, they prefer to hire within - Annual bonus - Tons of resources & assistance available for questions/issues - You don’t have to know anything about retirement plans, they will teach you everything you need to know within the 3 months of paid training - 10% differential for the last 3 hours of the day if you are a closer

Cons

- Mandatory Overtime during busy seasons - Have to stay in participant services for 18 months before you can move - Difficult to move into a position off of the phones specifically since the openings are scarce - Callers can be demanding & rude but this is true of any call center

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Empower Response
1y
Thank you for the positive feedback - as an employer of choice, we are always striving to improve the associate experience.

Explore other reviews about Empower

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work, lots of growth opportunity

Cons

None right now, the pace of change can be challenging to some

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Many smart people genuinely want to grow & succeed; An excellent long term strategic vision backed by long term oriented investors; Ample growth opportunities at a business that is very well positioned for long term growth. Leaders that genuinely care about their people. Remote work is truly an advantage - just the lack of a commute makes a large difference. Opportunity to be at the ground level of a company that will develop a much stronger national brand over the next decade.

Cons

Delivery & Execution are areas that are truly challenging in the high growth/evolutionary environment that Empower is in today. Cultural changes are happening within the business that create some competing priorities, though Sr. Leaders continue to lead through this. Working with people across the US means don't expect a normal schedule - early / late starts and working lunches are the norm.

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