Mis-leading Job Posting - Sr Specialist IT Service Center Empower Employee Review

1.0
Dec 10, 2024
Recommend
CEO approval
Business Outlook

Pros

The company provides opportunities for professional growth and exposure to a variety of IT challenges. Collaborative work environment with supportive colleagues. Competitive benefits package.

Cons

The job description is not 100% transparent with job candidates. For example, there is a 24-hour on-call schedule within the IT department that applies to both current and future employees. The schedule requires employees to be on-call from Friday at 7 PM MST through the following Friday at 6 AM MST. During this time, employees are compensated only for the time spent answering incoming calls, not for their availability. Additionally, employees may be required to return to work after each on-call day, despite the demanding 24/7 schedule, which can lead to burnout and negatively impact work-life balance. Furthermore, employees may be given the opportunity to volunteer for OCONUS (outside continental U.S.) travel. While this can be a valuable experience, it comes with significant challenges. Be prepared for long hours and potential health risks, as traveling OCONUS for business or leisure can expose employees to illness and other unforeseen circumstances.

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Empower Response
1y
Thank you for your feedback. We always encourage associates to speak up, share ideas, and provide honest feedback so we can constantly improve both the associate and customer experience.

Explore other reviews about Empower

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Empower fully supports work life balance. They also support and encourage community service. I like the fact that they match not only by monetary contributions, they also match actual volunteer hours with money. Management at all levels is committed and invested in you professionally and personally.

Cons

None that I have found.

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Many smart people genuinely want to grow & succeed; An excellent long term strategic vision backed by long term oriented investors; Ample growth opportunities at a business that is very well positioned for long term growth. Leaders that genuinely care about their people. Remote work is truly an advantage - just the lack of a commute makes a large difference. Opportunity to be at the ground level of a company that will develop a much stronger national brand over the next decade.

Cons

Delivery & Execution are areas that are truly challenging in the high growth/evolutionary environment that Empower is in today. Cultural changes are happening within the business that create some competing priorities, though Sr. Leaders continue to lead through this. Working with people across the US means don't expect a normal schedule - early / late starts and working lunches are the norm.

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