... - Participant Services Representative Empower Employee Review

3.0
Apr 22, 2025
Recommend
CEO approval
Business Outlook

Pros

Work life balance, 401k match after one year vested.

Cons

Back-to-back calls average 60 plus calls a day. You have to remain in the call center 18 months before advancing outside of the call center, moving up is almost non existent, mandatory overtime.

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Empower Response
1y
Thanks for your feedback. We're appreciate that you highlighted the work-life balance and 401k match. Handling calls and mandatory overtime can be challenging, but we're dedicated to improving career advancement and the call center experience. Feel free to connect with management to discuss your career growth and development. We're committed to supporting our employees every step of the way.

Explore other reviews about Empower

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Empower fully supports work life balance. They also support and encourage community service. I like the fact that they match not only by monetary contributions, they also match actual volunteer hours with money. Management at all levels is committed and invested in you professionally and personally.

Cons

None that I have found.

5.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Many smart people genuinely want to grow & succeed; An excellent long term strategic vision backed by long term oriented investors; Ample growth opportunities at a business that is very well positioned for long term growth. Leaders that genuinely care about their people. Remote work is truly an advantage - just the lack of a commute makes a large difference. Opportunity to be at the ground level of a company that will develop a much stronger national brand over the next decade.

Cons

Delivery & Execution are areas that are truly challenging in the high growth/evolutionary environment that Empower is in today. Cultural changes are happening within the business that create some competing priorities, though Sr. Leaders continue to lead through this. Working with people across the US means don't expect a normal schedule - early / late starts and working lunches are the norm.

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