Work from home, but expect high call volume - Patient Service Representative Empower Pharmacy Employee Review

Great work and a great team above me

Feedback can be hard to get, things can be spread out

A few things I'd tell anyone considering Empower: We're AI- and innovation-forward, so things move quickly and actually get done. We're early enough that you get to design the foundation, not inherit someone else's. And the mission is real — everyone supports getting patients access to affordable medicine, and the care for that mission is evident in everything we do. Fast, foundational, mission-driven, and team forward.

Fast pace and a still-being-built foundation cut both ways: priorities shift quickly, some processes and tools are still maturing, and there's more ambiguity and manual work than at an established company. It's a strong fit if you're energized by building and comfortable with change — a harder one if you want everything structured and settled on day one.