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Empyrean Benefit Solutions

Part of Securian Financial

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Empyrean Benefit Solutions reviews

Never again - Customer Service Representative Empyrean Benefit Solutions Employee Review

1.0
Feb 23, 2026
Customer service representative
Recommend
CEO approval
Business Outlook

Pros

Work from home benefit, had to go to office once per semester, team members were nice.

Cons

Low pay, too many clients to remember, NO TRAINING, literally training classes for each client was 15-20 going over the “knowledge management” tab, QA team is awful.

Explore other reviews about Empyrean Benefit Solutions

5.0
Jul 2, 2026
Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

Work Culture is by far the best overall, so happy here Remote work

Cons

No PPO insurance offered on medical benefits

2.0
May 20, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Trainers and RM's are supportive. Plus the work life balance is the only pros I can think of

Cons

Pay for BSA is WAY less than average salary of a Business Systems Analyst. The managers, they would be nice to my face and share limited feedback but will come up with a ton of "Concerns" when meeting my RMs. Consider yourself lucky if you are assigned any group other Rosser. People might differ, but I had terrible experience with them. hey will not let you grow and have selective biasness. They would make you work your sweat off during the busy season while the management enjoys holidays, come back and put you on coaching plan simply because you "couldn't deliver". Wow

1
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