Pros
Nothing. I've spoken with senior management, they're all looking for other jobs. Therefore, a pro is how transparent people are about their horrible job.
Cons
Well for starter, no training. They provide a system that they created and expect you to come in and know their system, yeah good luck with that. If you're a client, run away. They will lie to you and say they know what they're doing. No their not they'll just say yes you no matter what, they'll probably say yes to something the system can't even do! The CSM is supposed to be your contact, well they don't communicate requirements to you well, it's actually pretty bad. You won't have a work life, you'll get a text late at night saying they need something, oh and did I mention the pay is horrible. You'll pretty much be a waiter having a very demanding table and only getting a 1 dollar tip. Also, you'll learn absolutely nothing here. You'll learn "Empyreans" process which is garbage and is forwarding or referencing a confluence pages. I can rant for days about how backwards this place is. But my best advice is don't come here. You'll find the career you want, it takes time.