Pros
The pay is decent ($15 an hour for Tier 1) You get to work with many talented people. 1 Hour lunches with 2 15 minute breaks if time allows Really challenging
Cons
Occurrences over ANYTHING (Calling in sick *child could be dying it's still an occurrence*, clocking in seconds late *literally count seconds*, misinforming participants due to incorrect data given). This has led to MANY talented people leaving only because they were sick, or had sick children. Tasks are given to you if your supervisors did not complete their work (you will do team lead, tier 2, BA, PMs tasks) Harassment over phones is never dealt with. Participants harass you all the time and dont expect them to report them to their HR (it looks bad for the clients) Overworked like hell. Expect huge case loads, calls, chats, additional tasks to be completed or else it is an occurrence.