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Empyrean Benefit Solutions

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Unprofessional - Tier II Customer Service Representative Empyrean Benefit Solutions Employee Review

1.0
Jun 22, 2013
Recommend
CEO approval
Business Outlook

Pros

The starting pay is competitve for the postion, right at the top of the payscale. The office is also ideal in that it's centrally located near the Galleria. It's easy to be hired on here as they cannot keep talent.

Cons

No real organization of client materials. No real training on the client specifics is provided. Team leaders sabotage employees in order to save themselves as this disorganization causes major problems and a scapegoat is required. Misinformation is intentionally given, sometimes client specifics are intentionally withheld to the detriment of the client. Current and prospective clients have no idea how inefficiently and inaccurately their HR functions are handled by this office. Employees blatantly berated and threatened (documented) on a regular basis. TURNOVER IS EXTRMEMELY HIGH

Explore other reviews about Empyrean Benefit Solutions

5.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Work Culture is by far the best overall, so happy here Remote work

Cons

No PPO insurance offered on medical benefits

2.0
May 20, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Trainers and RM's are supportive. Plus the work life balance is the only pros I can think of

Cons

Pay for BSA is WAY less than average salary of a Business Systems Analyst. The managers, they would be nice to my face and share limited feedback but will come up with a ton of "Concerns" when meeting my RMs. Consider yourself lucky if you are assigned any group other Rosser. People might differ, but I had terrible experience with them. hey will not let you grow and have selective biasness. They would make you work your sweat off during the busy season while the management enjoys holidays, come back and put you on coaching plan simply because you "couldn't deliver". Wow

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