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Empyrean Benefit Solutions

Part of Securian Financial

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Empyrean Benefit Solutions reviews

Real Customer Service - Client Service Representative Empyrean Benefit Solutions Employee Review

3.0
Mar 3, 2016
Client service representative
Recommend
CEO approval
Business Outlook

Pros

The people are pretty friendly and the benefits are great. There are employees always willing to help when needed and that is always a good thing.

Cons

Dealing with a great amount of difficult clientele over the phone. Training needs a great deal of improvement!!!

Explore other reviews about Empyrean Benefit Solutions

5.0
Jul 2, 2026
Customer service representative (csr)
Recommend
CEO approval
Business Outlook

Pros

Work Culture is by far the best overall, so happy here Remote work

Cons

No PPO insurance offered on medical benefits

2.0
May 20, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Trainers and RM's are supportive. Plus the work life balance is the only pros I can think of

Cons

Pay for BSA is WAY less than average salary of a Business Systems Analyst. The managers, they would be nice to my face and share limited feedback but will come up with a ton of "Concerns" when meeting my RMs. Consider yourself lucky if you are assigned any group other Rosser. People might differ, but I had terrible experience with them. hey will not let you grow and have selective biasness. They would make you work your sweat off during the busy season while the management enjoys holidays, come back and put you on coaching plan simply because you "couldn't deliver". Wow

1
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