Question before you sign on - Customer Service Emser Tile Employee Review

1.0
May 5, 2011
Recommend
CEO approval
Business Outlook

Pros

The pay for the positions is relatively fair. You do earn three weeks off a year after four years. You can learn the ropes of the tile and stone business by working for this company.

Cons

Emser does not provide enough staff to it's branches to even accomplish the daily work load. As a result the amount of hours an employee has to put in to the job is often times ridiculous. 55-60+ hours per week most of the time. Emser also does not always like to provide the proper tools for their employees to do the job they are being asked to do, and if they do decide to provide the process of getting those provisions is more often than not untimely. The company considers themselves to be a wholesale operation, yet they are more than happy to make the retail sale. This often times creates tension between the sales reps, and their clients. Expect high expectations with little reward for your efforts from this company.

Explore other reviews about Emser Tile

5.0
Dec 15, 2025
Recommend
CEO approval
Business Outlook

Pros

Great partners, really great people in the field, DC's, and corporate. Extremely people centric culture, both employees and customers, beautiful showrooms and great, stylish product.

Cons

Some decisions take too long to be made because everyone has a voice, but part of what makes it a great place to work.

2.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

The company is well established in the industry, which can make it easier to open doors with customers and build credibility. Their competitive pricing also helps secure specifications and create opportunities with potential clients. Or a slightly more balanced Glassdoor-style version: Pros: Well-established company with strong brand recognition, making it easier to gain access to customers and start conversations. Competitive pricing can also be an advantage when working to get products specified and win business.

Cons

If you’re writing a Glassdoor review, here’s a polished version that keeps your points while sounding professional and credible: Favoritism seemed to be a common issue. Many members of the sales team were already friends and socialized outside of work, which could make it difficult for those not part of those circles to feel included. If you didn’t fit in with the established group, it was easy to feel like an outsider. The company often promoted a “we’re all family” culture, but in reality, the environment felt very corporate. There were also an excessive number of weekly meetings. While I understand the need to track performance and ensure sales goals are met, the amount of time spent in meetings often felt excessive and took away from productive selling time. For a more concise Glassdoor-style review: Favoritism was noticeable within the sales team, as many employees were already friends outside of work, making it difficult for others to feel included. The company promoted a “family” culture, but the environment felt highly corporate. There were also too many weekly meetings. While sales accountability is important, the volume of meetings often felt excessive and reduced time available for actual sales activities.

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Emser Tile Response
1mo
Thank you for taking the time to share your feedback and for your contributions to our sales team. We appreciate your recognition of Emser's strong market position, brand reputation, and competitive product offering. We are proud of the relationships our teams have built throughout the industry and the opportunities they create for our customers and employees. We also value your perspective on workplace culture and communication. Creating an environment where employees feel supported, included, and empowered to succeed remains a priority, and feedback like yours helps us continue to improve. We understand the importance of balancing communication, accountability, and productive selling time, and we regularly evaluate our processes to ensure they effectively support our teams. Thank you again for sharing your thoughts. We wish you continued success.
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