No patient care support and poor communication from office staff and upper management in Dallas.
Encompass Health Response
7y
Thank you for taking the time to write a review about our Kingwood, TX branch. We appreciate this feedback and we apologize that you have had a negative experience with us. We encourage you to send additional details to feedback@encompasshealth.com so we can work on making improvements.
Poor leadership/administrative management team
Mixed messaging on expectations/standards
Questionable execution of ethical practices
High case loads and no plan of support for staff
Unreasonably high expectations/weight of metrics placed on Case Mgt team and treatment team staff rather than focus of best practice outcome for patients (bc admin does not want SNF rate to increase or NRC score to drop)
Admin create culture that fostered several constructive discharges of staff members
No work/life balance