Kind of a mixed bag - Desktop Support Technician Encova Insurance Employee Review

Once you start working there you receive 3 weeks hands on training. The problem is if you get promoted to a role higher up in the department, you are given little to no training on the new systems and expected to be proficient in them from day one. The managers for most of the departments tend to know less than the people below them about the day to day operations so you are on your own if you have a question, best ask a co-worker instead of your manager. The company has been going downhill ever since merging with Motorists Insurance Group, all the bad habits of that company have melded into the current company and now the left hand doesn't know what the right hand is doing. Communication is lacking as when major changing are made in IT, this is not communicated to the users and they all end up calling in asking what broke.