Pros
Depending who your lead is, you'll have a good lead. From what I heard though, the best one got cut. For the most part, great colleagues. Work is alright, training is also mediocre. This is more of throw all information your way and off you go and learn most of it on the go as the initial training is just the bare basics. When I started, there was a lot of optimism and a great prospect for the future, many possibilities. Pay is okay, you're clocked in then clock out.
Cons
The new director, the new associate director that replaced a great one who had been there for ages. (Btw, they have outsourced many positions including half of tech support to workers in India). Many process changes (usually changes are good but the changes being implemented from what I saw are going to do damage). Too much focus on this new AI product and the main service we offer is getting worse. Won't be surprised if clients go elsewhere. Moral went completely down, no sense of belonging and interacting (this is important especially if a lot of workers are remote). Processes change constantly and project managers will throw questions/work onto tech support when in reality they should know how their studies are built and the answers.
