Company is not how it used to be - AR Specialist Ensemble Health Partners Employee Review

I loved my job when I first started in 2018. We got decent bonuses, reasonable metrics to be met and they tried to take care of their employees. Now all they care about are numbers and cutting cost everywhere at the expense of the employees. I loved this company and worked hard. I always met or exceeded my productivity and quality standards and only received a $1 raise in 5 and half years!! Many new hires with no experience were brought on making significantly more. Whenever anyone brings up compensation, we are shamed and told we should be thankful we have a job. I stayed for longer than I should have because they made promises to raise our pay to $30 an hour. I should’ve known that was a lie. On top of low compensation, our workload’s constantly increased. Instead of them hiring staff with clinical experience, they made AR staff perform duties that we were not qualified to do so that they could save money. My director was also a bully and verbally abusive. There is no accountability for how leaders treat their staff and even after multiple complaints from myself and other employees, no action was taken. On multiple occasions she screamed at people, called them stupid and spoke ill of them in front of others and in meetings.