Pros
There are some good people in the team, but they are also just getting shafted.
Cons
Everything. Poor customer service handling, Managers appear to be out of touch with the front line, poor quality of support, care & service provided to customers. (Work is firefighting non-necessary cases, a huge majority of which is NO Value adding whats so ever to the customer, but just making work perhaps to portray to the customers that something is happening for the fees they are charged). Various 'Poor calibre employees' installed in roles across various departments, they either need weeded out by their managers or the managers need to do their job and give the necessary kick up the backside. Lots of team members constantly calling in unwell putting remaining - already understaffed - colleagues under further pressure. Clearly its the thought of coming to work in such circumstances which is stressing them out and making them feel ill - or the alternative, they just hate it and need to take the mickie sometimes and pull a sickie. Surprised this organisation is still in business, probably holding onto customers which just can't afford to review their IT deployment which has been many years with Ensono & migrate it elsewhere.