They have what they call occurrences and credits to track attendance. You get occurrences through your absences and tardies; you get credits by working extra hours and through months worked. This is actually a really good system, but there are instances it doesn't work well. For example: say you call in sick but you got someone to cover a couple hours in the middle of your shift, you would actually get more occurrences because the system sees your now split shift as two shifts. Other cons: If you work hard as a phone agent and make it up to say $14/hr but then you have the opportunity to become a coach and QA specialist you would take a pay cut even though it is supposedly a lateral move. You actually CAN'T make as much when you're a coach or QA as you do on the phones. Coaches and QA specialist do A LOT more work than phone agents. The environment is great when you start out, but as time goes on, Entrata shows their true colors - especially the higher up you go. Don't expect your voice to be heard, especially if you are a manager appealing to someone higher up. I love the face Entrata greets you with - their values - but they don't always live those values. Overall, I think the company is great, but working there? It's only great for a limited amount of time. That is if the values and environment are important to you.
