Technical Support is a Mess - Technical Support Specialist Entrata Employee Review

Great Culture and a product that actually works. They have raving fans as customers, which help a ton

The shift from bootstrap to VC funded came with the usual issues of turnover and culture shift

I have a pretty good group of team members. My mid-level supervisor is also easy to work with and supportive.

Entrata does not care about their employees, or even their products/services. This is made clear by insane workloads, exhausting meetings with escalated clients, and a “standard” 3% (if you are exceeding expectations and lucky) raise. I do moderately technical work that requires a decent amount of experience, as well as a client facing and internal leadership role, and I don’t make what is considered a “living wage” in Utah, even after years of working here. Execs seem to be having a great time partying at Summit with the most expensive celebrities they can book (Seinfeld, James Cordon, Tom Brady, Weezer…) but absolutely do not care about the uninvited staff who are working to support their client retention and their low-bar concept of product integrity.