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      Entrata

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      Entrata reviews

      Entrata to the moon!!!! - Senior Customer Success Manager Entrata Employee Review

      5.0
      Sep 28, 2021
      Senior customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Entrata has the absolute best platform in the space and I’m lucky to be able to help our customers realize the full potential our platform has to offer! Our CS team is incredible! The job is not easy but the team makes it enjoyable and rewarding! We have amazing leadership in our department, who truly care about each of us and our customers. If my direct manager or the VP ever leave, I’m following them - they’re the best. Our customers are awesome! Sure, there can be a rough one here or there but, overall, they’re great. I have never been more encouraged by the new C Suite that we have in place. They get it! It is nice to have a team in place that focus on their respective areas. The encouragement is felt by our entire department. Good things are ahead. Most importantly, I feel like I’m in a role that makes a huge impact on the business! I also feel that I am a huge value to my customers, which is what I love.

      Cons

      The job can be tough. When you have an expansive platform like we have, there can be challenges. When there are bugs with our software, there are some development teams who are not helpful or do not act with a sense of urgency to get things done for our customers. Working from home has made that even more difficult at times because some people can hide and just not respond for days. However, I’m encouraged by the new CTO and what he has in place. Our compensation could be better. That’s not to say it’s terrible (it’s not) but there’s room for improvement. The support I feel from department leadership and the rewarding nature of the job make up for it.

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      Entrata Response
      4y
      Thank you for leaving a review. We appreciate your thorough analysis and the constructive feedback you've provided. We're constantly working to improve the employee experience at Entrata, and will be sure your feedback is reviewed by the appropriate stakeholders. If you'd like to discuss any aspect of your review further, please don't hesitate to contact us directly at hr@entrata.com.

      Explore other reviews about Entrata

      5.0
      Jun 23, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Culture and a product that actually works. They have raving fans as customers, which help a ton

      Cons

      The shift from bootstrap to VC funded came with the usual issues of turnover and culture shift

      2.0
      Feb 10, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have a pretty good group of team members. My mid-level supervisor is also easy to work with and supportive.

      Cons

      Entrata does not care about their employees, or even their products/services. This is made clear by insane workloads, exhausting meetings with escalated clients, and a “standard” 3% (if you are exceeding expectations and lucky) raise. I do moderately technical work that requires a decent amount of experience, as well as a client facing and internal leadership role, and I don’t make what is considered a “living wage” in Utah, even after years of working here. Execs seem to be having a great time partying at Summit with the most expensive celebrities they can book (Seinfeld, James Cordon, Tom Brady, Weezer…) but absolutely do not care about the uninvited staff who are working to support their client retention and their low-bar concept of product integrity.

      3
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