Pros
There are no pros to name. This place pays 11$ per hour. That does not work in 2022. They say you can take "certifications" to get up to $13 but really? Gross. No upward movement, not a career, job remains stagnant.
Cons
In January of 2022, the ceo literally sent gov officials insane emails about anti vax conspiracy theories, was antisemitic, and overall unhinged. Was made to step down. Other cons include: Low pay, does not keep up with modern day costs. ($11 p/h to start no negotiation) 60 seconds between call times. Absolutely no help. Angry customers call looking to speak to someone who can actually do something because all the properties are run by slum management companies who can't be bothered to have people in the main office. You can't really help the customers. High deductible insurance plan. Insane turnover because everyone is leaving for jobs that pay a living wage. Management hides the pay in ads, I didn't find out pay until well into the interview process. They will literally hire anyone off the street. Their time off system is ridiculous. If you need half an hour off, you have to work quadruple the time to make it up. Place is run by incompetent nobodies with huge egos and power trips. Micromanagement is insane. Seriously, please don't work here. Literally any other call center job will pay you more, don't waste your time here for pennies.