Not what I expected - Tier-2 Support Representative Entrata Employee Review

1.0
Jul 13, 2022
Recommend
CEO approval
Business Outlook

Pros

Work at home Work Culture Some good people here Holiday pay and PTO The benefits are not all that great as far as coverage Pay is average for the title I held

Cons

*Poor management. Promoting people who are not qualified to be in their roles as managers and team leaders. *Poor training. No structure to their training. They just want you to shadow others and learn whatever is going on. The software is custom designed/built and you really need structured training for it. This is a real big pet peeve of mine when starting with any company. You need to train people to do their jobs. *My manager got sick and was hospitalized within 2nd week of starting. *There were training meetings scheduled that kept getting canceled. *The laptop they sent me was very poor and would overheat. The other half of the equipment never arrived. I had to deal with the IT department on getting the equipment situation resolved. *A person who had worked in another department of Entrata was expected to know what we were doing during training. However, what they worked on was in an entirely different area of the software. These people in our department expected them to know the software. That is just not the case. This software is huge and there are areas that even management doesn't know everything about it.

Explore other reviews about Entrata

5.0
Jun 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Culture and a product that actually works. They have raving fans as customers, which help a ton

Cons

The shift from bootstrap to VC funded came with the usual issues of turnover and culture shift

2.0
Feb 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I have a pretty good group of team members. My mid-level supervisor is also easy to work with and supportive.

Cons

Entrata does not care about their employees, or even their products/services. This is made clear by insane workloads, exhausting meetings with escalated clients, and a “standard” 3% (if you are exceeding expectations and lucky) raise. I do moderately technical work that requires a decent amount of experience, as well as a client facing and internal leadership role, and I don’t make what is considered a “living wage” in Utah, even after years of working here. Execs seem to be having a great time partying at Summit with the most expensive celebrities they can book (Seinfeld, James Cordon, Tom Brady, Weezer…) but absolutely do not care about the uninvited staff who are working to support their client retention and their low-bar concept of product integrity.

3
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