Good opportunities for entry level, unstable and toxic company culture - Tech Support Entrata Employee Review

2.0
Oct 28, 2015
Recommend
CEO approval
Business Outlook

Pros

I don't have a degree but got 2 promotions in the first year I worked there because I'm not a 19 year old idiot. The benefits weren't bad.

Cons

-Sexist patriarchal atmosphere -"yes" men get promoted instead of people who actually work. YOu're more likely to get fired for speaking up than listened to -Sweeping edicts by the CEO, Dave Bateman, who has no idea what your job is come in fairly regularly. -Constant restructuring -You'd be lucky to have a good manager. Most of the managers there don't have any experience with it and are really ineffective. -They don't even treat the people at the highest levels of the company well. I heard so many complaints from every developer I knew about how much work they had to deal with, how their roles in other companies were typically divided between 3 people. -They were doing weekly rollouts when I worked there which means software was ALWAYS breaking. I was in support and ended up working 12 sometimes 14 hours a couple times a week just to try and catch up (you will never ever catch up). -They give clients unreasonable expectations about what our products will do and how far our tech support will be able to go to fix things or push feature requests through.

Explore other reviews about Entrata

5.0
Jun 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Culture and a product that actually works. They have raving fans as customers, which help a ton

Cons

The shift from bootstrap to VC funded came with the usual issues of turnover and culture shift

2.0
Feb 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I have a pretty good group of team members. My mid-level supervisor is also easy to work with and supportive.

Cons

Entrata does not care about their employees, or even their products/services. This is made clear by insane workloads, exhausting meetings with escalated clients, and a “standard” 3% (if you are exceeding expectations and lucky) raise. I do moderately technical work that requires a decent amount of experience, as well as a client facing and internal leadership role, and I don’t make what is considered a “living wage” in Utah, even after years of working here. Execs seem to be having a great time partying at Summit with the most expensive celebrities they can book (Seinfeld, James Cordon, Tom Brady, Weezer…) but absolutely do not care about the uninvited staff who are working to support their client retention and their low-bar concept of product integrity.

3
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