Management is lost, micro-managing, and very stressed
Management cares about small things that don't matter, such as number of phone calls made more than saving a client from churning
Management is very concerned about if you're at your desk the second they have a question over if you're helping clients
Experience is not valued - the team varies massively in experience and management puts stress on the few with experience to train all of their co-workers
The experienced/knowledgeable are punished for every small thing they do differently than management imagined, while the incompetent skate by doing nothing
There is a backlog of people who have been waiting years to be promoted, but they will hire inexperienced management roles externally
I was lied to about my income in order to get me to join the team and then it was reduced
There is no consistency between teams so we all have very different experiences here
The best way to get ahead is to be besties with your boss or their boss. It unlocks a different set of rules and many benefits
There are several extremely incompetent people and I have never seen any of them get fired
No additional base compensation for taking on other people's clients when they leave
Management is paid on Profit, not Revenue so they are incentivized to keep your income low
I have had co-workers have to take on second jobs in order to support their families
Quotas can triple from year to year without any change to ARR of clients
Growth quota is 50% of renewing ARR for a company that grows 11-16% per year. Employees are not getting close to that quota
