Pros
Flight benefits, and the ability to trade shifts with other agents
Cons
We work so short staffed that no one has enough off time to travel. Their HR and benefits department is completely outsourced. It can take up to two weeks to get an answer for what should have been a simple question. The pay is not great and the company manages to pay straight time due to all the restrictions on what is considered overtime. The company Envoy changed its name from American Eagle Airlines and has been slowly getting worse over the past few years. Holiday pay used to be double time, now 1.5 time. If you are looking for a temporary 1-2 year job just to travel around, it may be for you. If you are looking for a career in aviation don't look here. American Airlines Group is slowly distancing themselves from Envoy.