11mo
We're sorry to hear that your experience did not meet expectations.
We appreciate your comments and take them seriously. While we acknowledge that some processes may feel complex, we are a business that takes time to ensure decisions are made fairly and reasonably—both for the organisation and for our employees. This sometimes means we do not make rapid decisions, especially when we must consult with multiple works councils across Europe for any significant change.
Where we choose to outsource, it is never a decision taken lightly. We do so only when a partner brings greater expertise or can deliver a solution more efficiently, always with the aim of supporting the business and our people.
It’s also worth noting that our UK office relocated from Hemel Hempstead nearly a year ago, reflecting broader changes in how we operate and collaborate.
We are proud to be a company with a strong culture of compliance and ethics, and we would never knowingly act unethically. All members of our executive leadership team participate in an annual 360-degree feedback process, receiving anonymous input on their performance to help drive continuous improvement. If you believe you have experienced or witnessed behaviour that does not align with our values, we encourage you to report it confidentially via https://www.epson.eu/ethicspoint.