Excercise in Frustration, culture of no ownership or responsibility - Anonymous employee Equifax Employee Review

1.0
Dec 17, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits, pockets of intelligent caring coworkers. If you want a place where it’s easy to look good, just come in and be competent, customer focused and responsible and you’ll look like a superstar.

Cons

Top to bottom culture of ensuring no one is responsible for anything. If you care about doing a good job and providing excellent customer service, do not go to work here. Even simple customer tasks like opening and following up on support tickets is frustrating due to the lack of accountability by the teams that need to provide the solutions.

Explore other reviews about Equifax

5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture, but a large company

Cons

Downside of a large company, hard to move around

2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

My direct manager. Comp plan if you’re lucky enough to find several whale clients, and if you’re lucky, the commission is approved.

Cons

There are a lot. First, office politics. Equifax expects employees to be very corporate and robotic. Metrics metrics metrics. 100% focused on revenue, not customers. Metrics, metrics, metrics. PIP overuse. Even when you’re 150% to yearly plan 6mo in, they expect 300%. Make sure to keep receipts. Senior management will find the most ridiculous ways to push reps out, continently right before a huge payout of a very delayed commission plan. (Sell something in Jan 2025, you will only get a fraction of commission until June 26). That’s if the exception committee approves payout (which never happens). If you sell a big deal, don’t expect to get paid 100% of what the plan says.

See reviews by: Helpful|Rating|Date|All