Pros
Most of your peers at the manager level and below are great to work with. The pay rate is good as long as you are one of the few that don't have to work an absurd amount of hours.
Cons
Work/life balance is nearly non-existent in any support roles. You are expected to work as many hours as needed and there is always a lack of employees on the infrastructure support side of the house. It is not uncommon for someone to work 60+ hours a week without any sort of comp time or overtime compensation. Anyone unable or unwilling to work the 60+ hours is "not a team player". There are too many directors, VP's and SVP's that have their own style and agenda. They conflict with each other and if you try to appease one, you risk offending the others. New ideas are presented, but never seem to come to fruition. When they do, it's only a "half-measure" and never in the way that was planned. No matter how important your job is to the company, how well you perform, how loyal or hard working you have been, you are reminded often that you are expendable. You will hear that you are valued when senior leadership speaks, but their actions scream otherwise. It is incredibly stressful for a person to know that they could be let go without warning, for no logical reasons. All of my reviews were positive, people across the company depended on my work, I did everything in my power to help everyone and provide the best service that I could. I worked tirelessly to keep up with demand with little reward. All of this, only to be unceremoniously let go because my job was eliminated. The people who determined that it needed eliminated didn't even know what it was that I did before making the decision. The benefits keep getting worse every year. They are sub-par with every company that I've worked at before (even mom and pop shops) and the HR department is laughably incompetent. Their HR department touts new employee "perks" in order to mask the benefits that are being rescinded under the guise of "improvements". Paying more for fewer lower quality benefits is never considered an improvement.