Customer Service - Anonymous employee Equifax Employee Review

2.0
Oct 26, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits package, and friendly coworkers

Cons

Management seems to have no idea what is going on. Decisions seem to be made without knowing all facts and repercussions to service or products. Processes lack efficiency.

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5.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

World class products, solutions, and people

Cons

None that I've come across yet

2.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

My direct manager. Comp plan if you’re lucky enough to find several whale clients, and if you’re lucky, the commission is approved.

Cons

There are a lot. First, office politics. Equifax expects employees to be very corporate and robotic. Metrics metrics metrics. 100% focused on revenue, not customers. Metrics, metrics, metrics. PIP overuse. Even when you’re 150% to yearly plan 6mo in, they expect 300%. Make sure to keep receipts. Senior management will find the most ridiculous ways to push reps out, continently right before a huge payout of a very delayed commission plan. (Sell something in Jan 2025, you will only get a fraction of commission until June 26). That’s if the exception committee approves payout (which never happens). If you sell a big deal, don’t expect to get paid 100% of what the plan says.

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