BEWARE OF THOSE WHO DO NOT WALK THE TALK! - Customer Success Manager Equinix Employee Review

2.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people in various internal roles.

Cons

CRO and Senior leadership failed with execution of their CS REORGANIZATION! They laid off exceptional and tenured talent who were either not replaced or new job requisitions filled with external candidates. Upon making internal employees aware of layoffs, they did so in such a callous manner with complete disregard for humanity. It was literally appalling and disgusting! The ‘Magic of Equinix’ (I belong. I matter. I feel safe.) is no longer present and hasn’t been for over two years. No work life balance. Everyone is just a number so why be an over achiever in such an awful space. Morale is lower than ever!

Explore other reviews about Equinix

5.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Company is strong financially. No chance of layoff. Many opportunities to work overtime if you want extra hours.

Cons

Very busy, they need to hire more people.

4.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Equinix is uniquely positioned because it combines a global footprint with carrier-neutral interconnection, seamless multi-cloud connectivity, power-dense colocation, and low-latency networking, creating an ecosystem that's exceptionally well suited to support the growing demands of AI and digital infrastructure.

Cons

Equinix has built a strong culture over many years, but as the company continues to evolve, there appears to be some tension between preserving what has made the company successful and driving the changes needed for the future. Both perspectives bring value, but finding the right balance will be important. Change is necessary, yet the pace and approach should ensure we retain the experienced employees whose institutional knowledge and customer relationships have been instrumental in building the company. Losing that talent creates risks that can take years to recover from. As a large global organization, decision-making can sometimes be slowed by layers of governance, approvals, and committees. While these structures help manage risk, regularly evaluating whether they are enabling or delaying execution could improve agility without compromising accountability. Career growth is influenced not only by delivering strong results but also by cross-functional collaboration, building relationships, and ensuring accomplishments are visible to leadership. Continuing to strengthen transparent, merit-based recognition, while maintaining consistency in role leveling and hiring practices, will help reinforce fairness and ensure employees feel that impact, execution, and demonstrated capability remain the primary drivers of advancement.

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