Client Service Manager - Anonymous employee Equinix Employee Review

Work life balence is awful. It's not just the balance, but the workload is that of a slave and there is little to know remorse from management. This makes the "magic of Equinix" seem fictitious. Additionally, the roles and responsibilities are not that of a CSM in the industry, instead all work is reactive and task driven. Processes are ridiculous, sometimes pages long, and there is an expectation for CSMs to basically know everything.... CSMs are also held responsible for most everything when things go wrong. Some how, this continues to be acceptable by the leadership team. There have been lots of lost promises for change, but they continue to saddle this team with burden and no relief. It's been years of promises! It's even difficult to take PTO, you are required to find someone to back you up and usually teammates don't want to cover even more workload, so you end up begging people to cover for you... it's terrible. In general, there is way too much pressure on CSM teams...