A company that cares - Customer Success Manager Equinix Employee Review

4.0
Jan 13, 2021
Recommend
CEO approval
Business Outlook

Pros

Good pay and benefits They truly care about their employees and do an amazing job of trying to connect everyone Lots of different diversity groups to join with senior leadership involved Awesome team environment

Cons

Some internal processes could be better (they are trying to improve) Inconsistency between sites which can lead to difficulties for customers No clear guidelines on growth. For example - what should we work/focus on if our goal is to move from level II to III

Explore other reviews about Equinix

5.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Company is strong financially. No chance of layoff. Many opportunities to work overtime if you want extra hours.

Cons

Very busy, they need to hire more people.

2.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people in various internal roles.

Cons

CRO and Senior leadership failed with execution of their CS REORGANIZATION! They laid off exceptional and tenured talent who were either not replaced or new job requisitions filled with external candidates. Upon making internal employees aware of layoffs, they did so in such a callous manner with complete disregard for humanity. It was literally appalling and disgusting! The ‘Magic of Equinix’ (I belong. I matter. I feel safe.) is no longer present and hasn’t been for over two years. No work life balance. Everyone is just a number so why be an over achiever in such an awful space. Morale is lower than ever!

2
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