An outstanding culture!! - Customer Success Manager (CSM) Equinix Employee Review

5.0
Jan 12, 2023
Recommend
CEO approval
Business Outlook

Pros

- Flexibility - Work Life Balance - Healthy and respectful collaboration with team members and management - Wonderful culture - Many opportunities to join in with your coworkers on giving back to the community/volunteering - An atmosphere where you'll find you are encouraged to bring your best and opportunity to bring with you into it your own style into your daily tasks and contributions and sharing ideas with those on your team who bring also their best every day!

Cons

While the company and teams continue to make leaps and bounds in improvements, there can be at times challenges when it comes to manual processes and can hinder efficiency. Still the objective being to do things and the correct way so these things can take time. There are several internal tools for promoting employee feedback to share such challenges that have the eye of leadership for continued improvement on process.

Explore other reviews about Equinix

5.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Company is strong financially. No chance of layoff. Many opportunities to work overtime if you want extra hours.

Cons

Very busy, they need to hire more people.

2.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people in various internal roles.

Cons

CRO and Senior leadership failed with execution of their CS REORGANIZATION! They laid off exceptional and tenured talent who were either not replaced or new job requisitions filled with external candidates. Upon making internal employees aware of layoffs, they did so in such a callous manner with complete disregard for humanity. It was literally appalling and disgusting! The ‘Magic of Equinix’ (I belong. I matter. I feel safe.) is no longer present and hasn’t been for over two years. No work life balance. Everyone is just a number so why be an over achiever in such an awful space. Morale is lower than ever!

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