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      Equity Residential

      Engaged Employer

      Equity Residential reviews

      Losing sight of the people focus... - Community Manager Equity Residential Employee Review

      3.0
      Apr 11, 2026
      Community manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Nation wide presence with opportunities in different areas of the country -Wide support system between centralized and corporate teams, you feel like part of a larger network and not isolated at your property -Internal growth is encouraged -Strong company culture and values -Many leadership started on site and grew in their careers -Lots of employees with years with the company, shows it can be a good place to work and invest a career in

      Cons

      EQR was considered one of the more people first orgs in property management. In the last 2-3 years, things have shifted away from a people-focused mentality. Changes, some that can feel penny-pinching, are being made with little regard to how it will impact residents or on-site staff. Some recent changes include: -Allowing tour appointments to book an unlimited amount of appointments for the same slot. You can have 3 tours show up at the same time and this is expected. This creates a terrible experience for both the employee and the tour. Offices can no longer block off time even for move ins. -Most communities now participate in programs that allow the general public to rent parking spaces, common areas, or AirBnB. This creates an additional burden to on site staff and has a negative impact on residents. -Changes are being made with little to no input from, or notice to, onsite managers. Feedback used to be invited and valued, now it feels swept aside. There used to be regular listening sessions, focus groups and Q&A that now seem to be a thing of the past. -Staffing is under a constant microscope. Communities operate with 1-2 less staff than they used to which makes a huge impact to the people remaining. Some places run with 1 person on a Saturday. This increases workload on staff, makes it draining on the team when someone is away for PTO or sick time, and makes it stressful or guilt inducing to use that time away from work in the first place. -Increased centralization of operations has left on site teams with less agency to make things happen and deliver results and answers quickly to residents -In the last 12-15 months there has been a noticeable amount of turnover in Regional and VP level leadership. This makes people wonder what is going on. -There is an increasing focus on metric/kpi driven management, losing sight of the behaviors and only focusing on numbers -Most higher level corporate opportunities are exclusively located in Chicago. If you have interest in career growth on a corporate level, be ready to move

      avatar
      Equity Residential Response
      2mo
      Thank you for taking the time to share such detailed and thoughtful feedback, and for your many years with Equity Residential. We truly appreciate your long-term perspective and the recognition of our culture, growth opportunities, and the strong foundation that has made Equity a place where many build lasting careers. We also sincerely appreciate your candid insights regarding recent changes to operations, staffing, and the overall employee experience. We understand how important it is for our onsite teams to feel heard, supported, and empowered, especially as the industry and resident expectations continue to evolve. Your feedback around communication, involvement in decision-making, workload, and maintaining a people-first approach is incredibly valuable. We recognize that balancing operational efficiency with the day-to-day realities of our communities is critical, and we are actively focused on strengthening communication, increasing opportunities for feedback, and ensuring our teams feel connected to the decisions that impact their work. We also encourage you to continue sharing your perspective with your HR Business Partner and leadership team, as those conversations play an important role in shaping how we move forward. Thank you again for your honesty, your contributions, and the care you’ve shown for both your teams and residents over the years. Your feedback helps us continue to evolve and improve.

      Explore other reviews about Equity Residential

      5.0
      May 28, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      great benefits and pay along with culture

      Cons

      don't have any at the moment

      avatar
      Equity Residential Response
      1w
      Thank you for taking the time to share your experience with Equity Residential. We’re thrilled to hear that you’ve had such a positive experience and that our benefits, compensation, and culture have stood out to you. Creating an environment where employees feel supported, valued, and empowered to succeed is a key priority for us, and it’s rewarding to know that those efforts are reflected in your experience. Feedback like yours reinforces our commitment to investing in our people and fostering a positive workplace culture. Thank you for being part of the Equity Residential team. We appreciate all that you do and look forward to your continued success with us!
      2.0
      May 7, 2026
      Multisite leasing consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Housing discount, strong portfolio exposure, opportunity to work across multiple communities, and valuable experience in a fast-paced leasing environment.

      Cons

      Management loves to preach “teamwork” until something goes wrong, then suddenly it’s every employee for themselves. Very documentation-heavy culture where certain managers seem to enjoy writing people up more than actually developing talent. Communication is inconsistent, accountability is selective, and favoritism is hard to ignore. Commission structure is shockingly low for the workload and expectations. Leadership often presents itself as organized and supportive, but behind the scenes there’s a lot of blame-shifting, targeting of employees, and policy confusion — especially regarding employee housing and lease transitions. My own experience at the end of my employee lease felt retaliatory and left a very negative impression.

      avatar
      Equity Residential Response
      1mo
      Thank you for taking the time to share such detailed feedback about your experience as a Multisite Leasing Consultant. We appreciate your recognition of the opportunities for portfolio exposure, cross-community experience, and the fast-paced learning environment. Roles like yours require adaptability and strong relationship-building skills, and we value the contributions of our onsite teams. We’re sorry to hear that aspects of your experience, particularly around communication, consistency, leadership support, and trust, did not meet expectations. We understand how important it is for employees to feel supported, developed, and treated fairly, especially in collaborative team environments. Your feedback regarding communication between HR and onsite teams, management practices, and employee housing processes is valuable and helps highlight areas where we can continue to improve. We also encourage you to continue sharing your feedback with your HR Business Partner or through our confidential Call to Action Hotline, available 24/7 by phone at 800-231-5699 or online at CallToActionHotline.com, so concerns can be reviewed appropriately. Thank you again for sharing your perspective. Feedback like yours plays an important role in helping us strengthen the employee experience across our communities.
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