Oct 31, 2017
Equity Residential Response
8yThank you for taking the time to share your thoughts; we respect your perspective and appreciate your desire to help us improve. It’s wonderful to hear how highly you thought of your colleagues, and that you achieved such impressive professional growth while you were here. We are, however, disappointed to hear that your impression of the company changed over time. We believe that by hiring the best people and arming them with the best training and technology in the business, our employees are equipped to handle most challenges that come their way. However, we do recognize that at times - particularly the busy summer months - employees are asked to test their limits (particularly maintenance, as you noted). We assure you that we are constantly soliciting feedback, listening, and strategizing enhancements, and we regret if your perception is that we didn’t adequately communicate the “why” behind the “what” during your time with us. We would welcome the opportunity to address your concerns directly, and encourage you to reach out to your former HR Director at 202-971-7088. We thank you for your 3+ years of service, and we wish you the best in your future endeavors.