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      Equity Residential

      Engaged Employer

      Equity Residential reviews

      Service Manager - Service Manager Equity Residential Employee Review

      5.0
      Apr 30, 2018
      Service manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Support from Management, Able to Question Authority, Diverse leadership and Onsite Teams, Employees are appreciated and there are many ways they can be rewarded on top of their base salary. At other REITS it has felt as if Maintenance/Facilities we're part of the so called untouchables when our Corporate leaders would show up. At Equity it's the exact opposite and was a bit of a shock to me. The fact that our Local Corporate team remembers our onsite staffs name including porters is amazing. I made the right choice moving to Equity. There is a sincere passion for serving people that at other places has been forgotten. The investment in individual development for both service and office staff is ahead of the competition. I'm proud to be a part of an amazing company and will continue to Enjoy The Ride!

      Cons

      No Company Phone, I'm not used to Management being so approachable (if this is even a con)

      avatar
      Equity Residential Response
      7y
      Hello, and thanks a million for the outstanding review! We can’t express enough how much we love hearing from our Service team members. You are truly the backbone of our company, and we are so glad that your experience since joining us has been that you feel acknowledged, seen, and appreciated. For many years in our industry, we all felt that the Service teams were our unsung heroes — but we have made active strides in recent years to enhance the support, training, and resources that our Service teams need to be successful. We don’t want you to be unsung — we want to sing your praises from the rooftops! We’re thrilled that you found Equity and that your transition was so positive. And as hard as you and your team always work, we know we are just now wrapping up the busiest, most demanding months of the year. We would like to acknowledge your team's efforts throughout our peak season, as well as the efforts of all of your Service colleagues from coast to coast. Thank you today and every day for your remarkable contributions to making this company great!

      Explore other reviews about Equity Residential

      5.0
      May 28, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      great benefits and pay along with culture

      Cons

      don't have any at the moment

      avatar
      Equity Residential Response
      1mo
      Thank you for taking the time to share your experience with Equity Residential. We’re thrilled to hear that you’ve had such a positive experience and that our benefits, compensation, and culture have stood out to you. Creating an environment where employees feel supported, valued, and empowered to succeed is a key priority for us, and it’s rewarding to know that those efforts are reflected in your experience. Feedback like yours reinforces our commitment to investing in our people and fostering a positive workplace culture. Thank you for being part of the Equity Residential team. We appreciate all that you do and look forward to your continued success with us!
      2.0
      May 7, 2026
      Multisite leasing consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Housing discount, strong portfolio exposure, opportunity to work across multiple communities, and valuable experience in a fast-paced leasing environment.

      Cons

      Management loves to preach “teamwork” until something goes wrong, then suddenly it’s every employee for themselves. Very documentation-heavy culture where certain managers seem to enjoy writing people up more than actually developing talent. Communication is inconsistent, accountability is selective, and favoritism is hard to ignore. Commission structure is shockingly low for the workload and expectations. Leadership often presents itself as organized and supportive, but behind the scenes there’s a lot of blame-shifting, targeting of employees, and policy confusion — especially regarding employee housing and lease transitions. My own experience at the end of my employee lease felt retaliatory and left a very negative impression.

      avatar
      Equity Residential Response
      2mo
      Thank you for taking the time to share such detailed feedback about your experience as a Multisite Leasing Consultant. We appreciate your recognition of the opportunities for portfolio exposure, cross-community experience, and the fast-paced learning environment. Roles like yours require adaptability and strong relationship-building skills, and we value the contributions of our onsite teams. We’re sorry to hear that aspects of your experience, particularly around communication, consistency, leadership support, and trust, did not meet expectations. We understand how important it is for employees to feel supported, developed, and treated fairly, especially in collaborative team environments. Your feedback regarding communication between HR and onsite teams, management practices, and employee housing processes is valuable and helps highlight areas where we can continue to improve. We also encourage you to continue sharing your feedback with your HR Business Partner or through our confidential Call to Action Hotline, available 24/7 by phone at 800-231-5699 or online at CallToActionHotline.com, so concerns can be reviewed appropriately. Thank you again for sharing your perspective. Feedback like yours plays an important role in helping us strengthen the employee experience across our communities.
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