Used to really enjoy it, but things are changing - Service Manager Equity Residential Employee Review

Hello, and thank you for taking the time to share your thoughts; we are glad to hear that you have faith in our regional support teams to address your concerns, as we really do understand where you are coming from. Our HR, recruiting, OTD, and operations teams have spent a great deal of time discussing the very points you have raised - and we are excited to tell you that we do have some solutions in the works, including the upcoming pilot of a new Service Apprenticeship program which will provide more in-depth training to inexperienced candidates before they move into Technician roles, as well as more English language training support. More details on both of those initiatives will be coming soon! We would also like to address your observation about the shift towards hiring less experienced candidates for service positions. As our job market becomes more and more competitive, particularly in the markets where we operate that are experiencing so much construction and industry competition, we are finding that experienced candidates are more and more scarce. We love to hire experienced candidates when we can - but we also believe in providing opportunities to candidates who possess the motivation to start a career in our industry and who have demonstrated great attitudes and a willingness to learn. We do recognize that this creates a challenge for you as a Service Manager, and we want to sincerely thank you for the extra time you have put in to training these individuals at your community. While it may be challenging and frustrating at times, we’re sure you have made such an impact on your newly hired Technicians by providing them with these potentially life-changing opportunities. For that, we thank you! However, if you are finding you do not have the time, resources, or tools to provide the training that your new Technicians need, particularly given the language barrier you mentioned, we hope that you feel comfortable reaching out to your Regional Manager, Regional Facilities Manager, and local HR and OTD teams. We would love to put together a support plan with you while the solutions mentioned above are still in the design and rollout phase. Thank you for your dedication to our company, to your team, and to your position as a Service Manager - which is such a critical role to our success as a company. You have raised some very important points, and we hope you will commit to continuing to share your feedback with your local leadership as we work through them together as One Team. Thank you again for all that you do.