Every Rose Has It's Thorns - Community Manager Equity Residential Employee Review

3.0
May 22, 2019
Recommend
CEO approval
Business Outlook

Pros

The company offers competitive salaries for new employees, ample PTO/sick time, a standard employee discount of 20% and, most importantly, they are owned and managed by the same entity. This creates a consistent level of customer service for the residents and prospects. Equity's changing culture places value on resident satisfaction and work/life balance for its employees. Most of the Regional and Community Managers truly care for their charges. The message delivered by 2 North is positive and employee-centric.

Cons

Equity has not combined their PTO to include both vacation and sick time, so employees who are not ill often lose these hours when they leave the company. The bottom line-driven operation style of the company creates a "no money to do that" mentality for its employees and residents. Smaller communities are given an inordinately small budget for resident functions and prospect refreshments. Managers often have to get creative and solicit vendors to fund these events, which can come off as cheap and uninspired. Capital projects are often scaled back so far from their original concept that site staff members are confused and unprepared on how to share the message with prospective and current residents. Human Resources team members are not in place to protect team members, but rather to protect the company. Exit interviews are held sporadically without a real intention to resolve issues. Instead, they are mere formalities and an opportunity to scout for detractors. Renewal conversations can be difficult with existing residents, because Equity often asks for higher increases than market conditions would seem to allow. Property Manager's opinions are footnotes to the greater conversation on pricing and it is rare that your thoughts create change. Managers are responsible for a budget that they do not help to create. You are only allowed to make suggestions or requests.

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Equity Residential Response
7y
Thank you for taking the time to share your feedback and advice. We are glad to hear that there are some positive impressions you will take with you as you move on to your next endeavors, but are disappointed to hear of the concerns and challenges you raised. Please know that we take feedback like yours seriously, and your comments have been shared and discussed with our leadership and HR. We thank you for the years you spent with Equity, and we wish you the best.

Explore other reviews about Equity Residential

5.0
May 28, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

great benefits and pay along with culture

Cons

don't have any at the moment

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Equity Residential Response
1w
Thank you for taking the time to share your experience with Equity Residential. We’re thrilled to hear that you’ve had such a positive experience and that our benefits, compensation, and culture have stood out to you. Creating an environment where employees feel supported, valued, and empowered to succeed is a key priority for us, and it’s rewarding to know that those efforts are reflected in your experience. Feedback like yours reinforces our commitment to investing in our people and fostering a positive workplace culture. Thank you for being part of the Equity Residential team. We appreciate all that you do and look forward to your continued success with us!
2.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Housing discount, strong portfolio exposure, opportunity to work across multiple communities, and valuable experience in a fast-paced leasing environment.

Cons

Management loves to preach “teamwork” until something goes wrong, then suddenly it’s every employee for themselves. Very documentation-heavy culture where certain managers seem to enjoy writing people up more than actually developing talent. Communication is inconsistent, accountability is selective, and favoritism is hard to ignore. Commission structure is shockingly low for the workload and expectations. Leadership often presents itself as organized and supportive, but behind the scenes there’s a lot of blame-shifting, targeting of employees, and policy confusion — especially regarding employee housing and lease transitions. My own experience at the end of my employee lease felt retaliatory and left a very negative impression.

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Equity Residential Response
1mo
Thank you for taking the time to share such detailed feedback about your experience as a Multisite Leasing Consultant. We appreciate your recognition of the opportunities for portfolio exposure, cross-community experience, and the fast-paced learning environment. Roles like yours require adaptability and strong relationship-building skills, and we value the contributions of our onsite teams. We’re sorry to hear that aspects of your experience, particularly around communication, consistency, leadership support, and trust, did not meet expectations. We understand how important it is for employees to feel supported, developed, and treated fairly, especially in collaborative team environments. Your feedback regarding communication between HR and onsite teams, management practices, and employee housing processes is valuable and helps highlight areas where we can continue to improve. We also encourage you to continue sharing your feedback with your HR Business Partner or through our confidential Call to Action Hotline, available 24/7 by phone at 800-231-5699 or online at CallToActionHotline.com, so concerns can be reviewed appropriately. Thank you again for sharing your perspective. Feedback like yours plays an important role in helping us strengthen the employee experience across our communities.
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