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      Equity Residential

      Engaged Employer

      Equity Residential reviews

      Used to love it but now... - Community Manager Equity Residential Employee Review

      2.0
      Aug 9, 2019
      Community manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are decent. They have created a forum for the company to communicate nationwide and enter suggestions on improvements so you feel like your voice is heard.

      Cons

      If you've been with the company for more than 4 years then you know how it used to be. Everyone felt like family and you could ask for support without worrying about your capabilities to do your job being questioned. They've taken away resident events that the residents actually enjoyed and started charging them to attend, they've cut back on employee events so we don't get to meet as much with our peers that support each other. Leadership is unhelpful. They tell you to think like an owner but treat you like you are incapable of making a sound business decision if it doesn't make the investors money. They say do the right thing but that doesn't mean what you think it means. They call us field workers and that's exactly how we are treated. Disposable. Any employee that works in the "field" is spread way too thin. They promote work life balance but you spend your evenings, weekends, and vacations trying to catch up or ensure your community doesn't go up in flames. And if it does, no one from upper management helps. They let you drown and tell you to figure it out on your own. Good luck trying to get promoted if you are not favored.

      avatar
      Equity Residential Response
      6y
      Hello, and thank you for taking the time to share your thoughts and feedback. Although we are disappointed to hear that your impression of the company has changed over the length of your tenure, we are hopeful that after the amount of time you have invested in your career here, we may have the opportunity to re-engage you. Many members of our senior leadership team, both across the country and across departments, read these reviews and take the feedback seriously; while yours is difficult to hear, we are appreciative that you shared it with us. We also hope that the upcoming Leader Summit will be a great opportunity for you to network with all of your CM and SM peers, as well as hear about new initiatives and strategy from our leadership team, and of course — make your voice heard. If you have specific feedback you are willing to share, we hope you will contact your HR Director at 202-971-7088. We thank you again, and we hope for the opportunity to change your perspective.

      Explore other reviews about Equity Residential

      5.0
      May 28, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      great benefits and pay along with culture

      Cons

      don't have any at the moment

      avatar
      Equity Residential Response
      1w
      Thank you for taking the time to share your experience with Equity Residential. We’re thrilled to hear that you’ve had such a positive experience and that our benefits, compensation, and culture have stood out to you. Creating an environment where employees feel supported, valued, and empowered to succeed is a key priority for us, and it’s rewarding to know that those efforts are reflected in your experience. Feedback like yours reinforces our commitment to investing in our people and fostering a positive workplace culture. Thank you for being part of the Equity Residential team. We appreciate all that you do and look forward to your continued success with us!
      2.0
      May 7, 2026
      Multisite leasing consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Housing discount, strong portfolio exposure, opportunity to work across multiple communities, and valuable experience in a fast-paced leasing environment.

      Cons

      Management loves to preach “teamwork” until something goes wrong, then suddenly it’s every employee for themselves. Very documentation-heavy culture where certain managers seem to enjoy writing people up more than actually developing talent. Communication is inconsistent, accountability is selective, and favoritism is hard to ignore. Commission structure is shockingly low for the workload and expectations. Leadership often presents itself as organized and supportive, but behind the scenes there’s a lot of blame-shifting, targeting of employees, and policy confusion — especially regarding employee housing and lease transitions. My own experience at the end of my employee lease felt retaliatory and left a very negative impression.

      avatar
      Equity Residential Response
      1mo
      Thank you for taking the time to share such detailed feedback about your experience as a Multisite Leasing Consultant. We appreciate your recognition of the opportunities for portfolio exposure, cross-community experience, and the fast-paced learning environment. Roles like yours require adaptability and strong relationship-building skills, and we value the contributions of our onsite teams. We’re sorry to hear that aspects of your experience, particularly around communication, consistency, leadership support, and trust, did not meet expectations. We understand how important it is for employees to feel supported, developed, and treated fairly, especially in collaborative team environments. Your feedback regarding communication between HR and onsite teams, management practices, and employee housing processes is valuable and helps highlight areas where we can continue to improve. We also encourage you to continue sharing your feedback with your HR Business Partner or through our confidential Call to Action Hotline, available 24/7 by phone at 800-231-5699 or online at CallToActionHotline.com, so concerns can be reviewed appropriately. Thank you again for sharing your perspective. Feedback like yours plays an important role in helping us strengthen the employee experience across our communities.
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