Compensation and Work/Life Balance - Anonymous employee Equity Residential Employee Review

2.0
Jan 22, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Most of the people are great Most of the properties are beautiful Good opportunities to gain business and sales experience The company has well-established infrastructure and resources There is job security and an optimistic outlook for the well-being of the company The company encourages feedback and change in many ways No dealing with 3rd party ownership

Cons

Prefacing this by saying I really care about this company and the people in it, but compensation and work-life balance, unfortunately two of the absolute most important things in a job, are just severely lacking. COMPENSATION - Target is now offering wages competitive to what Leasing Consultants/Assistant Community Managers are making, and even some newer CMs. You also see how much money the properties pull in, and how little of it is spent back on the employees. A small raise in this economy (when you're already making a low wage) when our industry is already lagging in pay, after seeing rents go up by hundreds and properties pull in hundreds of thousands of dollars each month, feels like a slap in the face. It can feel like you're just a bunch of grunts onsite putting in the dirty work while investors line their pockets. WORK/LIFE BALANCE - Working in a leasing office, you will see it all. You will be tested and most likely pushed past the limits of what you can handle emotionally and mentally. You will see mold. You will see floods. You will see crime. You will see death. You will see extreme weather events. You will see complex maintenance problems. You will deal with a level of Karen you never even thought possible and they're with you for 12+ months. You represent the landlord, so people treat you with zero compassion, and you frequently have to advocate for things you might not agree with yourself for the good of the business. It is a thankless position to be in. The properties never stop, so you can and will be dealing with emergencies and abusive emails around the clock. Hours and days are not flexible. You will be dressing up every day, you will be on-site every day, you will be working in a leasing office trying to do your job tasks that allows you to be interrupted at any time by a resident, phone call, vendor. It is a very difficult work environment to be in. On-site teams are mostly skeleton crew status these days, so you even need to be very careful about when you schedule your own PTO. If you don't set very careful boundaries and have good practices for managing stress, time, and your mental health, you will be chewed up and spat out.

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Equity Residential Response
3y
First and foremost, thank you for your feedback and thank you for all that you do. As with any customer focused role, not all customers take the time to say thank you with each interaction - and oftentimes when the day gets busy and team members and co-workers are managing their own tasks, unfortunately the thank yous can fall to the wayside. Your comments are a good reminder for us all to pause throughout the day to recognize others. Please know that leaders throughout Equity Residential truly appreciate and acknowledge all of the hard work that goes into managing our communities and recognizes that working in a customer-facing industry like ours comes with its stresses and challenges. While concepts like flexible hours and teleworking can pose a challenge in a business like ours, we continue to explore different ideas and suggestions (a lot of which come from feedback provided directly by our employees). Recognizing our employees is so important to Equity Residential, that our President and Chief Executive Officer, Mark Parrell, reaches out regularly to thank our teammates for maintaining essential operations and supporting our residents. Mark recently shared several company wide messages of gratitude, with one in particular that awarded employees enrolled in our medical plan with a medical premium rebate - which translated to a month free of premium charges. We also offer formal recognition by means of our BTPL coins, onsite award ceremonies, Spotlight awards, and 10 Ways awards, just to name a few, in addition to the shout outs and kudos shared with our teams on a regular basis. Equity Residential has a dedicated Compensation and Benefits Team that works hard to ensure that both our benefits packages and compensation are competitive within the industry, while incorporating a variety of wellbeing components. With that being said, we appreciate you and your focus on both work/life balance and mental health, as we share a similar passion for bringing awareness to these topics. We are committed to offering services and initiatives that will continue to support this important component of total wellbeing, such as our Employee Assistance Program, along with other initiatives and campaigns that promote various mental and emotional wellbeing topics such as anxiety, stress, depression, and burnout. Thank you again for your feedback, we appreciate hearing from you.

Explore other reviews about Equity Residential

5.0
May 28, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

great benefits and pay along with culture

Cons

don't have any at the moment

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Equity Residential Response
1w
Thank you for taking the time to share your experience with Equity Residential. We’re thrilled to hear that you’ve had such a positive experience and that our benefits, compensation, and culture have stood out to you. Creating an environment where employees feel supported, valued, and empowered to succeed is a key priority for us, and it’s rewarding to know that those efforts are reflected in your experience. Feedback like yours reinforces our commitment to investing in our people and fostering a positive workplace culture. Thank you for being part of the Equity Residential team. We appreciate all that you do and look forward to your continued success with us!
2.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Housing discount, strong portfolio exposure, opportunity to work across multiple communities, and valuable experience in a fast-paced leasing environment.

Cons

Management loves to preach “teamwork” until something goes wrong, then suddenly it’s every employee for themselves. Very documentation-heavy culture where certain managers seem to enjoy writing people up more than actually developing talent. Communication is inconsistent, accountability is selective, and favoritism is hard to ignore. Commission structure is shockingly low for the workload and expectations. Leadership often presents itself as organized and supportive, but behind the scenes there’s a lot of blame-shifting, targeting of employees, and policy confusion — especially regarding employee housing and lease transitions. My own experience at the end of my employee lease felt retaliatory and left a very negative impression.

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Equity Residential Response
1mo
Thank you for taking the time to share such detailed feedback about your experience as a Multisite Leasing Consultant. We appreciate your recognition of the opportunities for portfolio exposure, cross-community experience, and the fast-paced learning environment. Roles like yours require adaptability and strong relationship-building skills, and we value the contributions of our onsite teams. We’re sorry to hear that aspects of your experience, particularly around communication, consistency, leadership support, and trust, did not meet expectations. We understand how important it is for employees to feel supported, developed, and treated fairly, especially in collaborative team environments. Your feedback regarding communication between HR and onsite teams, management practices, and employee housing processes is valuable and helps highlight areas where we can continue to improve. We also encourage you to continue sharing your feedback with your HR Business Partner or through our confidential Call to Action Hotline, available 24/7 by phone at 800-231-5699 or online at CallToActionHotline.com, so concerns can be reviewed appropriately. Thank you again for sharing your perspective. Feedback like yours plays an important role in helping us strengthen the employee experience across our communities.
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