NY's new motto: Out with the old, in with the new - Community Manager Equity Residential Employee Review

2.0
Jul 22, 2015
Recommend
CEO approval
Business Outlook

Pros

Great benefits, great coworkers. Large stable company who own and manage their own properties. Systems are up to date with new technology making it easier to manage your property. Training is a focus. Outings are fun.

Cons

The company has shifted in a direction that only cares about the bottom line. Employees are not valued nor are our residents! It's all about the money. It is understood that Equity is a REIT and we must do our best to make money for our shareholders. However, where is the balance? Extreme micro managing from corp level who only harps on what you can do better. Never focusing on what you have done well. There is a sense of a pompous tone from corp. Make money!! Even it means low annual increases for employees. And don't move on property because your increases will be just as high as residents! It seems the newly hired employees benefit the most with regards to compensation. Just wondering how many people need to leave for someone to see what's going on. Even new employees feel blindsided in comparison to what they were told and the reality of the way it is.

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Equity Residential Response
10y
Thank you for your feedback. We're pleased to hear that you enjoyed your teammates and company functions. However, we are sorry that you felt micromanaged and for your feelings that the company only cares about the bottom line. While it is true that senior leaders are passionate about the company, its success, delivering great customer service and creating a culture of accountability, no one likes to feel micromanaged. We like to think there can be a balance and are sorry you don't feel that it was true for you.

Explore other reviews about Equity Residential

5.0
May 28, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

great benefits and pay along with culture

Cons

don't have any at the moment

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Equity Residential Response
1mo
Thank you for taking the time to share your experience with Equity Residential. We’re thrilled to hear that you’ve had such a positive experience and that our benefits, compensation, and culture have stood out to you. Creating an environment where employees feel supported, valued, and empowered to succeed is a key priority for us, and it’s rewarding to know that those efforts are reflected in your experience. Feedback like yours reinforces our commitment to investing in our people and fostering a positive workplace culture. Thank you for being part of the Equity Residential team. We appreciate all that you do and look forward to your continued success with us!
1.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

The communities are physically nice

Cons

The biggest problem is the current tour policy is sheer insanity. On-site staff are already burning out by headcount being reduced whenever possible, and on top of it, they have made tours unlimited (5 tours can be booked at once, and this can happen every 30 minutes, even for 1 person working). Leasing agents and on-site staff are going to leave, burn out, continue calling out causing further short staffing. PLEASE do something about this policy before our office staff disintegrates, it is truly awful.

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Equity Residential Response
1w
Thank you for taking the time to share your feedback and for your continued contributions to Equity Residential. We appreciate your recognition of our communities and the care that onsite teams put into creating positive experiences for residents every day. We're sorry to hear about your concerns regarding tour scheduling, staffing levels, workload, and the impact these changes may be having on employees and residents. We understand that onsite teams play a critical role in our success, and feedback about operational processes, resource allocation, and employee experience is important. We appreciate you sharing your perspective and specific concerns. Input from our onsite teams helps inform ongoing conversations about how we support employees while continuing to meet the needs of our residents and communities. We also encourage you to continue sharing your feedback with your HR Business Partner, leadership team, or through our confidential Call to Action Hotline (800-231-5699 or CallToActionHotline.com) so concerns can be reviewed through the appropriate channels. Thank you again for your honesty and feedback. We value the work our onsite teams do each day and appreciate you taking the time to share your experience.
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