Good Experience! Great Stories - Leasing Consultant Equity Residential Employee Review

4.0
Jul 22, 2015
Recommend
CEO approval
Business Outlook

Pros

The industry itself is pretty fast paced, so days are never short. There is always something to do, and some conflict to resolve. It is a pretty active position, which requires you to be on your feet, which is nice. It is not a desk job. Another added bonus is a late start, with 9:00am typically being the earliest. This allows for long mornings (and long nights!). Equity has a lot of resources as far as software and programs which helps make the position easier. Benefits are great for the industry. And you can meet many colleagues, throughout the geographical area.

Cons

Residents are just the worst! This is an intimate brand of customer service that can really wear you down emotionally. That, coupled with corporate pressures makes the stress to salary scale, imbalanced. Lastly, working weekends. With this position, you will want to work weekends for commissions.

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Equity Residential Response
10y
Hello, We’re happy to hear that you enjoyed your experience with Equity. With any service driven company, each interaction with a customer can be different or even challenging at some times. However, by creating effective teams and providing dependable resources, we strive to make sure our employees are prepared and confident.

Explore other reviews about Equity Residential

5.0
May 28, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

great benefits and pay along with culture

Cons

don't have any at the moment

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Equity Residential Response
1mo
Thank you for taking the time to share your experience with Equity Residential. We’re thrilled to hear that you’ve had such a positive experience and that our benefits, compensation, and culture have stood out to you. Creating an environment where employees feel supported, valued, and empowered to succeed is a key priority for us, and it’s rewarding to know that those efforts are reflected in your experience. Feedback like yours reinforces our commitment to investing in our people and fostering a positive workplace culture. Thank you for being part of the Equity Residential team. We appreciate all that you do and look forward to your continued success with us!
1.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

The communities are physically nice

Cons

The biggest problem is the current tour policy is sheer insanity. On-site staff are already burning out by headcount being reduced whenever possible, and on top of it, they have made tours unlimited (5 tours can be booked at once, and this can happen every 30 minutes, even for 1 person working). Leasing agents and on-site staff are going to leave, burn out, continue calling out causing further short staffing. PLEASE do something about this policy before our office staff disintegrates, it is truly awful.

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Equity Residential Response
1w
Thank you for taking the time to share your feedback and for your continued contributions to Equity Residential. We appreciate your recognition of our communities and the care that onsite teams put into creating positive experiences for residents every day. We're sorry to hear about your concerns regarding tour scheduling, staffing levels, workload, and the impact these changes may be having on employees and residents. We understand that onsite teams play a critical role in our success, and feedback about operational processes, resource allocation, and employee experience is important. We appreciate you sharing your perspective and specific concerns. Input from our onsite teams helps inform ongoing conversations about how we support employees while continuing to meet the needs of our residents and communities. We also encourage you to continue sharing your feedback with your HR Business Partner, leadership team, or through our confidential Call to Action Hotline (800-231-5699 or CallToActionHotline.com) so concerns can be reviewed through the appropriate channels. Thank you again for your honesty and feedback. We value the work our onsite teams do each day and appreciate you taking the time to share your experience.
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