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      Equity Residential

      Engaged Employer

      Equity Residential reviews

      No rungs on the ladder of success here - Customer Support Assistant Equity Residential Employee Review

      2.0
      Sep 28, 2015
      Customer support assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good health/insurance benefits, rent discount

      Cons

      Don't expect to climb up the ladder: even if you express aspirations of growing within the company, they'll never promote you from your position. The only staff that really gets respect/bonuses/prizes/lunches are the leasing agents, all others are replacable cannon fodder: as such, employee turnover is high. Lots of overtime work when management leaves early and leaves work undone, forcing you to pick up their slack.

      avatar
      Equity Residential Response
      10y
      With all due respect, we have to disagree with your assessment of the promotional opportunities at Equity. To date, our records reflect that for manager level positions at our properties we promote from within more than 65% of the time depending on the role. As a practice, every position at Equity is open for 5 business days to allow our employees the option to apply before we make any selections from outside of the company. Anyone who is recommended by their manager is given the opportunity to interview for that role. Our people are our greatest asset and "replaceable" is not how we think of the individuals that work with us.

      Explore other reviews about Equity Residential

      5.0
      May 28, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      great benefits and pay along with culture

      Cons

      don't have any at the moment

      avatar
      Equity Residential Response
      1mo
      Thank you for taking the time to share your experience with Equity Residential. We’re thrilled to hear that you’ve had such a positive experience and that our benefits, compensation, and culture have stood out to you. Creating an environment where employees feel supported, valued, and empowered to succeed is a key priority for us, and it’s rewarding to know that those efforts are reflected in your experience. Feedback like yours reinforces our commitment to investing in our people and fostering a positive workplace culture. Thank you for being part of the Equity Residential team. We appreciate all that you do and look forward to your continued success with us!
      2.0
      May 7, 2026
      Multisite leasing consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Housing discount, strong portfolio exposure, opportunity to work across multiple communities, and valuable experience in a fast-paced leasing environment.

      Cons

      Management loves to preach “teamwork” until something goes wrong, then suddenly it’s every employee for themselves. Very documentation-heavy culture where certain managers seem to enjoy writing people up more than actually developing talent. Communication is inconsistent, accountability is selective, and favoritism is hard to ignore. Commission structure is shockingly low for the workload and expectations. Leadership often presents itself as organized and supportive, but behind the scenes there’s a lot of blame-shifting, targeting of employees, and policy confusion — especially regarding employee housing and lease transitions. My own experience at the end of my employee lease felt retaliatory and left a very negative impression.

      avatar
      Equity Residential Response
      1mo
      Thank you for taking the time to share such detailed feedback about your experience as a Multisite Leasing Consultant. We appreciate your recognition of the opportunities for portfolio exposure, cross-community experience, and the fast-paced learning environment. Roles like yours require adaptability and strong relationship-building skills, and we value the contributions of our onsite teams. We’re sorry to hear that aspects of your experience, particularly around communication, consistency, leadership support, and trust, did not meet expectations. We understand how important it is for employees to feel supported, developed, and treated fairly, especially in collaborative team environments. Your feedback regarding communication between HR and onsite teams, management practices, and employee housing processes is valuable and helps highlight areas where we can continue to improve. We also encourage you to continue sharing your feedback with your HR Business Partner or through our confidential Call to Action Hotline, available 24/7 by phone at 800-231-5699 or online at CallToActionHotline.com, so concerns can be reviewed appropriately. Thank you again for sharing your perspective. Feedback like yours plays an important role in helping us strengthen the employee experience across our communities.
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