Client service - Anonymous employee Equity Trust Company Employee Review

Unfortunately like many of the other reviewers, I agree and this company needs serious help. 9 out of 10 calls will be an angry client that has numerous errors on his account. Which is fine, but maybe management should be asking why so many clients have so many issues? But instead you get excuses and push back if any suggestion is made. As a "passive custodian" there shouldn't be this many errors and issues with accounts, this company has been around 30 years! Figure it out! I could go on for days with the amount of errors I've seen that are giant mistakes on etc's part. Clients are fleeing like crazy, along with the employees. I would never ever put money with this company! How many employees have 401ks through them? None that I knew, bc they saw the inner workings! That should tell you something.. IAlso no one needs to have any sort of financial license, and it reflects in the quality of work. I will be very surprised if this company survives.