A stepping stone to better things... - Enterprise Architecture Analyst Esri Employee Review

2.0
Oct 14, 2024
Recommend
CEO approval
Business Outlook

Pros

The benefits provided to people who work in support are great. Similarly, the 401K contributions are generous.

Cons

Over the past two years, management has become far more micromanagerial with an "us vs them" mentality. Workers aren't told WHY certain decisions are made; they're only told to comply. When I started, "culture of collaboration" in support was touted as an industry outlier. Turns out, Esri's software was designed poorly and support analysts rely on others to parse through its functionality. This neverending struggle for internal resources builds burnout and punishes high-performing workers leading to high turnover.

Explore other reviews about Esri

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people and very flexible working conditions

Cons

There are no negatives to this job

2.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Esri pays your health insurance. A few extra holidays that other companies may not offer.

Cons

-Below average pay for California. Already a struggle living out here due to cost of living. -Support services is a mess. We have to bend over backwards for customers always teetering on scope of support. Might as not even have those guidelines anymore if it's a constant battle for internal resources to back you. -Constant releases of software that breaks customer workflows. Too many bugs. Lack of QA. -Whats the point of middle management if all decisions have to come from higher ups that have no understanding of supports day by day. -Unwillingness to let senior employees work from home. And if you do work from home they hold it against you if you want to apply to an internal position. Almost like a thinly veiled threat. -Other teams feel the need to steam roll support sometimes, often leading to fragmented relationships. -Lastly there is way too much work and never enough people.

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