Toxic, Incompetent Management Losing Esri Great, Passionate People - Account Manager Esri Employee Review

1.0
Apr 17, 2025
Recommend
CEO approval
Business Outlook

Pros

- Very low hours (8 hours per day, if that, many work 4-6hr shifts with impunity) - Software sells itself (if you're in a sales position) -

Cons

- Travel dept takes 1+ month to reimburse travel expenses (often ranging higher than $1000, which you won't have available for the next required trip: Esri is a $10B company, by the way, but can't reimburse you in a timely manner). - Lazy staff - working 8 hours is a herculean effort for many of the staff at Esri due to broken culture. - Toxic, very untrustworthy management. - Tons of bureaucracy & unnecessary process to accomplish simple tasks (ex. sending a quote requires two+ divisions, apparently) - Low pay compared to industry standards. - HR department is operated completely without integrity. - Cult-like 'culture' makes employees fear resigning, regardless of how terribly they're treated.

Explore other reviews about Esri

5.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Positive and encouraging team morale

Cons

Not much. Enjoyed my overall rxperience

2.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Esri pays your health insurance. A few extra holidays that other companies may not offer.

Cons

-Below average pay for California. Already a struggle living out here due to cost of living. -Support services is a mess. We have to bend over backwards for customers always teetering on scope of support. Might as not even have those guidelines anymore if it's a constant battle for internal resources to back you. -Constant releases of software that breaks customer workflows. Too many bugs. Lack of QA. -Whats the point of middle management if all decisions have to come from higher ups that have no understanding of supports day by day. -Unwillingness to let senior employees work from home. And if you do work from home they hold it against you if you want to apply to an internal position. Almost like a thinly veiled threat. -Other teams feel the need to steam roll support sometimes, often leading to fragmented relationships. -Lastly there is way too much work and never enough people.

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