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Ethos Veterinary Health

Engaged Employer

Not worth the stress - Client Care Specialist Ethos Veterinary Health Employee Review

2.0
Apr 7, 2022
Recommend
CEO approval
Business Outlook

Pros

Everyone working at the front desk was so nice and empathetic towards each other when things were crazy.

Cons

So stressful. Understaffed in all departments. Customer care is looked down upon by other departments because they think we are incompetent and make too many mistakes when we are scrambling to make ends meet because not only do we have to basically keep the place running, but also turnover is so high and we are incredibly understaffed. People called out all the time because they were so stressed. Phone was always ringing off the hook and emergency cases were coming in while we were also trying to check in multiple speciality appointments for over 10 doctors via curbside service. Pure chaos

Explore other reviews about Ethos Veterinary Health

5.0
May 13, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Customer satisfaction is high. Tries hard to improve patient care and veterinary medicine through research.

Cons

Too many middle managers and challenging communication channels

2.0
Jul 12, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

People you work with are fantastic. The medicine is high quality. If you are a hard worker and team player, you can spend years here building your career.

Cons

The high-up leadership and C-suite never had clear communication of the direction of the company. Because of this changes happen overnight and you are left to adapt quickly. It is pulling teeth to do your work because there are so many road blocks and approvals and levels of "managers" with egos to get through which slows progress and innovation. There are many managers and people not in correct roles. Even with managers and leads, unsure who is really in charge. Lots of layoffs across all corporate roles quite often.

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