Support Organization declining due to poor management - Technical Support Engineer Everpure Employee Review

2.0
Feb 27, 2020
Recommend
CEO approval
Business Outlook

Pros

The compensation is good, and the benefits are good.

Cons

The people you work with directly are wonderful and intelligent people. Trying to work with upper management is a challenge. We are told one thing about how they want to have transparent communication, and be clear and open about the changes they are making. But after years of none of that happening it makes it hard to believe when they tell you that again and again. Then when you voice your concerns about how they are making decisions that are directly impacting the TSEs and want to know what the problem is that they are trying to solve with this change, how they are measuring success and what happens if this change is not a success. We are told that our input is valued and then we get a one on one with a manager that is not our manager to tell us that we need to stop being so negative and that if we continue to be then we will get fired. So when the company did a re-structuring (not a lay off) they just happened to remove all of the senior TSEs that were voicing their concerns. That had these one on ones and were told not to be negative.

Explore other reviews about Everpure

5.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people, Great product, Exciting vision/strategy.

Cons

If you like to build and know how to navigate to drive change - you'll love it here.

avatar
Everpure Response
1w
Thank you for your review. We appreciate you taking the time to share your positive experience working at Everpure. We’ve always strived to put our employees at the centre of everything we do. We continue to be committed to delivering the best-in-class employee experience for our Everpure employees.
4.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Great working environment. People are very professional. Strong leadership....maybe a bit on the old side and with some rotation, but overall the replacements have been positive.

Cons

It's still a HW company and they are not really a player into the Cloud or AI markets. There is potential, for sure, but there are still ways to go. HW business is just too big for them to switch quickly to a SW-based company.

avatar
Everpure Response
1w
Thank you for your review. We appreciate you taking the time to share your positive experience working at Everpure. We’ve always strived to put our employees at the center of everything we do. We continue to be committed to delivering the best-in-class employee experience for our Everpure employees.
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