Amazing Place to Work - Owner Success Advisor Evolve Employee Review

5.0
Aug 16, 2023
Recommend
CEO approval
Business Outlook

Pros

I've worked in a lot of different customer service positions, but Evolve was the first place that I actually understood and really appreciated culture within a work environment. The culture within Evolve is so amazing; I truly feel as though I am part of a team that works together, and not only that, but I feel that the work I do is appreciated in some way on a daily basis. That's not something I've encountered in the past. While I don't thrive off of compliments on my work, it's nice to have a reminder every so often that I'm doing a good job; everybody at Evolve does an incredible job of doing just that. Additionally, I have always loved the empowerment that you're provided in any role that you take on. At no point do I ever feel micromanaged, and it's an incredible feeling knowing that I have that empowerment to make decisions to continue to build and reinforce support with our homeowners. I have always loved the level of support that I have received throughout any role that I have taken on. This type of industry can be overwhelming, but knowing that I have the support I need has really helped me power through each and every day. Lastly, I really appreciate the opportunities that Evolve presents to allow you to grow your career. This is something that I never had an opportunity for in prior roles. After starting with Evolve in 2021, just about a year later, I promoted to a different role, and Evolve never makes it feel like a drawn out process at all. In addition to this, I love that they provide feedback to you on your interview, whether you were selected or not. This allows you to understand what went well or what opportunities there are; not a lot places do this, and I really really love that this is a practice they have. Overall, Evolve is an incredible place to work, and for anyone who has the opportunity to do so, please take it on; it's an amazing opportunity.

Cons

Frankly, I can't list any cons to Evolve. It's truly been an amazing place to work.

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Evolve Response
2y
Thank you so much for your review. We’re happy to hear that your time at Evolve has been such a positive experience for you and look forward to continued growth with you as a part of our team!

Explore other reviews about Evolve

5.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

the actual job is really easy, and not too many calls

Cons

every job has its pros and cons but nothing too negative

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Evolve Response
1mo
Thanks for sharing your experience, and we're glad you enjoyed your role as a VRA. This team plays a crucial role in delivering for our owners and guests. We hold high expectations for all teams and wouldn't characterize VRA work as easy, but we do hope it's always manageable and allows Evolvers to thrive within and outside of Evolve.
1.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Wonderful teammates that quickly become the only reason you stick with Evolve, outside of a steady paycheck.

Cons

Too many to list truly. This company is grasping at straws to survive in the short-term vacation rental industry; despite being manhandled at every turn by "partner" companies such as Airbnb. The company is literally always changing the goal post and then blaming the frontline team for not meeting their insane expectations. You will deal with multiple shift bids during the year, mainly to follow their random firing/layoffs that they wish to keep quiet. Constant system changes, staff changes and new responsibilities that are often rushed and not yet ready to be implemented, and an incredible lack of care from leadership. Nonexistent training for all of the new responsibilities you will take on after the layoff of an important team. By the time I left in April 2026, I had taken on partner services, guest support, owner support, listing optimization, booking management, damage claims for substantial incident reports and more. All of which you are expected to complete with back to back inbound calls to uphold the "customer-obsession" role. When they have decided to put you and at least 5 other teammates on the same chopping block, they will claim you were "avoiding work" or "on a call too long" to avoid any accountability for the drastic amount of issues at this company. I have had 7 MANAGERS within a 3.5 year span. If you absolutely have to work here, the only way to get through it is to completely disassociate and be sure to use your 10 EAP sessions...

7
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Evolve Response
1mo
We're glad the relationships you built with Evolvers were meaningful. Evolve is a high-performance, high-accountability environment, and we own that. When expectations aren't being met, we address it directly. If there are specific concerns about how your departure was handled, we want to hear them—please reach out to people@evolve.com.
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